Today we answer some of our customers most frequently asked questions about installing aluminium doors and windows. There are many people turning their attention to home renovations and one of the best ways to improve the long-term value of your property is to install aluminium doors and windows. Aluminium is durable, low-maintenance and an attractive design feature – no wonder it’s such a popular choice.
Frequently Asked Questions
How can I get a quote?
It’s as easy as sending through your approximate measurements (height and width) of the windows/doors you’d like to replace, you can email them through to us with a description of what you’d like to replace them with, and your contact details including full name, contact number and property address. Our email address is email@example.com
If you’d prefer one of our friendly team members to help you with the measurements or offer you some advice about options, we also offer free on-site measure and quotes. Please call us on 03 9877 9577 to book an appointment.
Since every job is unique and measurements can vary, please note we do not give ‘ball park’ quotes or quotes over the phone.
For supply only/trade jobs:
Please email through the energy report and BAL rating (if applicable) as well as the plans including the window/door schedule, labelled building elevations and labelled floorplan. Our email address is firstname.lastname@example.org
Do you offer free on-site measure and quotes?
Yes, we will be happy to take measurements for you – our quotes and pricing are done in office after the appointment and then emailed to you. Please give us a call on 03 9877 9577 to book an appointment. We quote between 10am and 2pm Monday to Friday.
Do you offer installation?
Absolutely, we have a supply and installation service.
What does your installation service include?
Our installation service includes:
- A final check measure, where we double check all measurements before beginning the manufacturing process
- Delivery to the job site
- All equipment required including scaffolding and lifting equipment where required
- Removal of the old windows and doors
- Disposal of the old windows and doors
- New hardwood reveals, either raw or primed
- New architraves
- 7-year manufacturer’s warranty*
All of our windows and doors are fully installed and trimmed. This means the only thing left for you to do is paint or stain your reveals and architraves to suit your home.
What does our supply only/trade service include?
This is specific to the customer, but generally includes:
- Delivery to the job site, however windows can be picked up from our Nunawading factory.
- Hardwood reveals, either raw or primed
- Site glazing where required
- 7-year limited manufacturer’s warranty* (for example, we do not warrant damage or issues that are as a result of installation where we did not install the product)
I want to replace all my aluminium doors and windows, but not all at once.
No worries! We can stage your replacement, meaning we do certain sections of the house, or certain doors/windows at a time. For more information, speak to our team.
Is double glazing way more expensive than single glazing?
Most of our frames suit both single and double glazing, double glazing will not drastically increase the price. For more information, speak to our team.
Can you change my existing windows to double glazed?
No, most of the time window frames that are single glazed do not have the capability of holding double glazing, so if you’re wanting to double glaze your windows, you’ll more than likely need to replace the entire window, including the frame.
I have a window I want to turn into a door, is this something you do?
Yes, because it is difficult to determine what kind of work is required for these kinds of jobs without seeing them, we would need to book a free on-site appointment to come out and take a look. Please give us a call on 03 9877 9577 to book an appointment.
Do you make timber windows?
No, we are exclusively an aluminium window supplier.
Do you make round windows?
No, we do not manufacture rounded frames.
Do you do glass replacement?
No, we do not do glass replacement. Broken glass that is not faulty is not covered under warranty and will need to be replaced by a glass replacement service
Do you do repairs?
As we are a window manufacturer, we do not offer a repair service for issues with windows/doors or other manufacturers products. This excludes issues which are covered under warranty.
If you have a query that we haven’t covered here – please give us a call or send us an email. We are more than happy to discuss your requirements with you.